Frequently Asked Questions
F.A.Q
How much are your Personalized Portraits?
All prices can be found on the Info & Pricing page. Prices vary depending on the style & size of your portrait needs.
What if my custom apparel does not fit me?
Please ensure you order the correct size. Sweaters & Tshirts are unisex and are true to size. You may contact me for measurement details if needed.
Unfortunately, due to the custom nature of the art product, I do not offer exchanges or refunds.
How do I care for my custom apparel?
Custom portraits are sublimated and infused into shirts for longer wear.
The portrait may slightly fade after the first wash, giving it a vintage look.
CARE INSTRUCTIONS:
- Turn shirt / sweater inside out
- WASH IN COLD WATER ONLY
- Airdry if possible & Lay flat
* Please do not submerge or expose in heat
What is your cancellation / return policy?
Unfortunately, due to the custom nature of the art product, I do not offer cancellations or refunds. Your order will not be officially booked until a deposit or full payment has been made.
A lot of LTC gets put into each portrait. Clients may request to view their finished portrait before shipping to ensure 100% satisfaction.
In the event where you are not fully satisfied with your product, please contact me as soon as possible to come up with a fair solution for both parties.
All deposits & any custom-made products will be non-refundable
What is the difference between BOOKED and WAITLIST?
Being booked means the client has placed a deposit or paid at full price. The client has been given an estimation completion date for delivery.
Being on the waitlist means the client's name has been written down for contact when available slots open up. You do not need to place any deposit down. Simple just contact me stating you would like to be added on the waitlist.
What kind of photos should I send you?
Please see Photo Guide Check List
for an ideal reference photo. A clear and close up reference photo is imperative as it will drastically assist with the results of your portrait.
Will you still accept low quality reference photos?
Please try your best to find the highest quality photo. I will always be honest and up front if I believe I cannot fulfill a portrait based on your reference photo
Do you include a frame with the portraits?
Yes, once your portrait is completed, I delicately frame it as I find it gives a beautiful finishing touch. Clients may opt out of framing if they have their own frame. However, the price listed will remain the same.
What materials do you use?
My realism illustrations are mainly specialized in professional colour pencils ensuring lasting results.
* Caran D'Ache Luminance
* Faber Castel Polychromos
* Winsor & Newton Cotom Watercolour
* Staedtler Mars Lumograph
*Stratmore 500 Series Paper
Do you only accept cat or dog portraits?
No! I am open to drawing any animal / pet as long as the photo is clear and meets the guidline checklist.
Can I see the portrait before you ship it?
Yes! I do recommend clients view their portrait before shipping to ensure 100% satisfaction.